| Category |
Description |
Overall
Importance
|
Category
Importance |
Weighted
Importance |
| Parts |
Gets parts when I need them |
28% |
48% |
13.4% |
| Repairs |
Repairs turned around quickly |
40% |
20% |
8.0% |
| Parts |
Stock needed parts |
28% |
28% |
7.8% |
| Repairs |
Knowledgeable to answer
questions |
40% |
18% |
7.2% |
| Repairs |
Repairs done when promised |
40% |
12% |
4.8% |
| Repairs |
Fixed right the first time |
40% |
10% |
4.0% |
| Parts |
Invoice prices of shipped
parts |
28% |
13% |
3.6% |
| Sales |
Responsive to problems |
19% |
18% |
3.4% |
| Parts |
Fills orders accurately |
28% |
12% |
3.4% |
| Sales |
Shows interest beyond the
sale |
19% |
16% |
3.0% |
| Sales |
Easy to get a hold of |
19% |
13% |
2.5% |
| Overall |
Provides me with alternative
financing |
7% |
25% |
1.8% |
| Overall |
Owner meets my needs |
7% |
24% |
1.7% |
| Overall |
Correct billing/credit procedures |
7% |
18% |
1.3% |
