Maritz Research is an international marketing research company whose independent study of our industry (both Century and its competitors) is conducted every two years. The results of the comprehensive surveys provide a measuring tool for us to understand how well we meet our customer’s needs based on performance and perceptions in 14 categories. (Click here to view category chart). Our goal is to score a minimum 9 out of the 10 possible points in every one of these categories.

Starting in March of 2005 we have rolled out new initiatives that involve every one of our employees at some level. Here are a few of the things we have implemented to date:
· We have invested in a new networked phone system allowing you to contact anyone within our 4 locations with just one phone call.
· We have invested in specialized training of employees
· Our Service technicians are becoming certified by the “Outdoor Power Institute” and the “Equipment Training Council”
· Our sales representatives are becoming certified by SMEI (Sales & Marketing Executives International)
· We continue to conduct surveys rating our performance on sales, service, delivery, and product performance
· We have established guaranteed response times for various activities throughout the company

Our main goal in Quality Care is to provide exactly that, Quality products, Quality relations, and Quality performance to each and every one of our customers. We welcome your input on how well we meet those goals. Click this link to fill out our Quality Care Web Survey. It will be sent directly to our Quality Care Director and will be held in strictest confidence.