Century PreOwned Century Shop OnLine
Century Equipment: Irrigation, turf, and Golf Cars
Century started its Quality Care initiative back in the summer of 2004 and since that time we have obtained quite a bit of knowledge of what our customer expects of us. Through the use of an independent Maritz study, Century sponsored surveys, and suggestions from our top customers, we have developed company “Best Practices” standards.

Maritz Research is an international marketing research company whose independent study of our industry (both Century and its competitors) is conducted every two years. The results of the comprehensive surveys provide a measuring tool for us to understand how well we meet our customer’s needs based on performance and perceptions in 14 categories. (Click here to view category chart). Our goal is to score a minimum 9 out of the 10 possible points in every one of these categories.

Starting in March of 2005 we have rolled out new initiatives that involve every one of our employees at some level. Here are a few of the things we have implemented to date:
· We have invested in a new networked phone system allowing you to contact anyone within our 4 locations with just one phone call.
· We have invested in specialized training of employees
· Our Service technicians are becoming certified by the “Outdoor Power Institute” and the “Equipment Training Council
· Our sales representatives are becoming certified by SMEI (Sales & Marketing Executives International)
· We continue to conduct surveys rating our performance on sales, service, delivery, and product performance
· We have established guaranteed response times for various activities throughout the company

Our main goal in Quality Care is to provide exactly that, Quality products, Quality relations, and Quality performance to each and every one of our customers. We welcome your input on how well we meet those goals. Click this link to fill out our Quality Care Web Survey. It will be sent directly to our Quality Care Director and will be held in strictest confidence.

 
 
Follow Us Four Locations to serve you

     

Century Shop OnLine

Toledo

5959 Angola Rd
Toledo, OH 43615
All locations: 800-346-0066
Irrigation: 866-914-2608
Cart Connect: 866-976-6143

Cincinnati

8650 Bilstein Blvd
Hamilton, OH 45015

Irrigation: 866-914-2609
Cart Connect: 877-482-3904

Columbus

4199 Leap Rd.
Hilliard, Oh 43026

Irrigation: 866-914-2611
Cart Connect: 866-976-6203

Cleveland

26565 Miles Rd
Warrensville Hgts, OH 44128

Irrigation: 866-914-2610
Cart Connect: 866-696-5712
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